Help Scout, brought to you by Brightwurks, is a tool to make customer service performance for teams much easier. Inspired by a practical problem that a lot of business encounters, successful email response to customer service inquiries, Help Scout is a way to make providing customer service – externally more efficient, and internally more organized. This web app is an
email client for teams that provide service and/or support through a single email address.
Help Scout cuts out the excess and focuses solely on an email application for teams. Help Scout as an email tracking system is specifically for team customer service functions. Focused on specifically email for teams, and not other forms of customer service response.
When someone contacts your company, Help Scout pulls in data about them from various sources on the web so you have a better idea of who you are dealing with. It also pulls in previous conversations with that person so you can catch up on recent inquiries without leaving the page.