OpenTable a provider of free, real-time online restaurant reservations for diners and guest management solutions for restaurants has announced that the OpenTable Reviews program has generated more than 10 million reviews by verified diners.
The OpenTable network delivers the convenience of online restaurant reservations to diners and the operational benefits of a computerized reservation book to restaurants.
Verified Diners: All OpenTable reviews are proactively solicited via email from diners who booked and honored their OpenTable reservations. Only reviews by verified diners are published on OpenTable.
Relevance and Timeliness: To ensure relevance, outdated entries are deleted after 120 days and moderated in accordance to OpenTable editorial guidelines.
Restaurant Feedback Loop: OpenTable reviews are delivered directly to restaurant partners in real-time. If they wish, diners may also submit a private note to restaurant management and provide their email addresses for follow-up correspondence.
OpenTable Diners’ Choice Lists: The reviews program is also used to create the OpenTable Diners’ Choice lists which consist more than 25 categories ranging from Best Overall to Hottest Restaurants and Fit for Foodies to Most Romantic.