Everyone encounters problems in the workplace. Even if you have the best job in the world, there will be times when something goes wrong and you complain. It could be that there is a task that you don’t seem to be able to get done, the job is getting on top of you or else maybe you have a problem with a colleague.
Complaining about these issues doesn’t make them go away; it might make you feel better for a while but that is all. What it does do is annoy the people around you and make them want to avoid you. The problem is still there and you still have to deal with it.
Problems have to be addressed but often the most difficult problem is addressing the problem. So what can be done?
Keeping a positive mindset is the first stage in problem solving but it is only a pre-cursor to positive action. You are in the job because your employer has faith that you can deal with any issues that might arise. This should give you the self-belief that you can handle them. Belief is just the beginning.
All problems can be broken down into component parts, each of which is easier to solve than the main problem itself and will contribute to the solution of the problem as a whole. Sometimes, even this approach can leave you stumped, so always be prepared to get advice and help from your colleagues – the more minds applied to a problem, the more likely it is that one of them will come up with a workable idea.
But, do not approach your colleagues in a negative way. Explain the problem, let them know your ideas and what support you need and seek their views. Remember that if you have a problem it’s quite likely that there is a knock-on effect that will have some influence on them.
Of course, not all problems are “physical.” You may have an issue with another member of staff, you may have missed out on a promotion or maybe you aren’t happy with your compensation package. These problems, too, should be addressed as quickly as possible – simmering discontent can lead to unhappiness at work and at home and can be a destructive influence.
There is also a risk that positive thinking might turn into complacency. You should understand that it must be accompanied by action. It is not sufficient to adopt an “everything will be all right” attitude, because it won’t be all right unless you turn thought into action.
Irrespective of the problems you have encountered or the type of day you’ve had, never forget that everyone feels down sometimes. You should take heart from the fact that you know your job and from the previous successes you have had. Every problem is a new challenge and an opportunity to show off your abilities that you should embrace. Also, tomorrow is another day and another opportunity for you to showcase your talents.
About the author: My name is Richard Deley and I am a PR consultant for Randstad recruitment. Receptionist jobs are one of the main positions through research carried out by the company where employees seem to be either unhappy or encounter a large amount of problems.