Customers have options, lots of options. Your customer service should be outstanding to earn their trust and win their business all the time. Great phone manners is crucial to the success of your business. Do your employees have the right skills to handle customers with care? You could be losing business or missing out on lots of opportunities for new business because of how your customer service rep responds to your customers.

Basic phone courtesies will go a long way to help increase sales. A warm, helpful, professional and friendly voice on the phone can build that customer loyalty you expect. You don’t want to drive your customers to your competitors. Quality and great product is great but awesome customer service has been the hallmark of some of the best companies like Zappos. Your voice reflects your general attitude and it can make or break your customer experience.

This infographic by Impact Learning Systems explains the most important vocal skill sets you need for an amazing customer service.

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Presented By Impact Learning Systems