Companies out there that are looking to put their best professional face forward have a few..
Customers have options, lots of options. Your customer service should be outstanding to earn..
The success of your business or product depends on the patronage, registration, or usage by..
Customers might have some ridiculous complaints, but you can salvage their loyalties by how you..
“Can you please hold the line!”, “Could you hold on please?” or “Just a moment please.” are some..
With the sheer volume of articles and books dedicated to the art of creating a solid business..
If you are looking to improve sales of your product or service, then it’s important to make sure..
Customer service has evolved and it keeps improving. There are now better ways to interact and..
Large percentage of new businesses fail because they can’t attract and keep new customers. A..
Listening is considered to be the one of the most important elements of effective communication...
There’s irony in the fact that smaller companies try to appear larger than they are, while..
Customer acquisition is a crucial task for every business. Customers are the engine of growth...
The conventional adage is that “the customer is always right”. The Customer has always been..
Creating an excellent customer experience is the most important part of any business. If you..
The term semantics is commonly used to ridicule arguments over the choice of similar words, such..
When most people think of telemarketing, they think about making cold calls that really do..