FixYa, is probably the world’s largest Q&A destination. The site gives you fast, easy, and free video how-to’s to help solve any product problem. FixYa’s iPhone app is an extension of their popular website. You can ask your questions using a video, right from your phone’s camera, or simply search for video answers for your product-related questions. If you’re an expert, you can help out by answering questions about products you know about. That sound simple enough.
FixYa is a free service. Users can search for answers to problems or ask a question using the “Ask” box at the top of each page and request free assistance from the community. You can also purchase paid assistance from top Pros in the Marketplace and receive assistance via email, chat, or phone.
FixYa uses an “Ecalate” process to find answers to user problem. When you ask a question on FixYa it initially goes to Level 1 Experts. If these experts do not have an answer they can immediately escalate it to Level 2 Experts, who have more experience solving problems on FixYa and are more likely to have your solution.
The site has over 25 million users. FixYa’s community based trouble-shooting resource that provides consumer-generated, practical product tips to help consumers solve problems on 8 million products. From fixing cars, to cameras, to mobile devices, FixYa empowers over 20 million monthly visitors to repair and improve upon products they already own via its website and on mobile devices around the globe.
