Are you looking to improve the communication system of your business? Even at the start of the next decade, one of the most efficient ways of speaking with your customers about your products is over the phone. That’s why your next step forward to improving your services is to install a flexible phone service. It’s the perfect way to encourage customers to keep interacting with you, your workers and your business as a whole.
One of the best things about installing a flexible phone service in 2020, such as voice, data and mobile services by Gamma, is that it costs far less than using a phone line. This is because you’re actually using your internet connection instead of having to pay for a separate service. It will also mean that your customers do not need to pay up for answering your phone call. Basically, this is a win for both you and your clients. It will actively encourage them to interact with you and will not simply hang up because you have tried to make them pay for a call.
If you want a truly flexible phone system then it needs to offer more than just the regular hotline. Instead, it needs to consider other options like video and web conferencing options. That way you can speak with both clients, customers and partners on a professional level. This phone service should update your phone system into a conference. Everyone in the call should be able to see each other and speak through a microphone. It will also allow everyone in the meeting to share screens, view documents and watch presentations. Some video conference systems even allow up to 100 people to join in.
A growing business also needs to be flexible when it comes to the ways that your customers can contact you. There may be some clients who have phone anxiety and simply don’t like calling up. That’s why it’s important for a growing business to also have a phone service that does not involve talking.
Instant messaging and texting are a great way to do this. This way you can incorporate a whole new range of clients at any given time. If you also make your service 24/7 then you can make sure that if any of your clients go through a crisis then they can make sure to contact you at any time. You could also add chatbots if you really want to make sure that your customers are always receiving good customer service.
Voice-mail to email
One of the best flexible phone systems is one that allows for messages to be transcribed and sent through other communication systems. This includes voicemail to email, automated attendants and ring groups. Some flexible phone systems even offer integrations with other services, like Microsoft Word. That means your messages will always be transcribed and kept safe. If you ever miss a call, you will always be able to keep them safe and potentially have a number where you will be able to call your clients back. This will make sure that you always look efficient when it comes to your customers.