Are you a new business owner struggling to juggle the many hats that being an entrepreneur requires you to wear? Are you faced with a sudden influx of orders at your e-commerce business, but you don’t know how to manage and complete them all efficiently?
If so, then you’re in the right place! In this article, we’re going to take a look at order management system design. This will help you build an efficient, accurate order-taking engine to put your revenue on autopilot.
But first, let’s start with the question, “what is order management?”
What is Order Management?
Order management refers to the process that runs in the background between the time that a customer places an order on your website and when they receive it.
As customers, we have become accustomed to superfast order management, so much so that almost anything we want in the world can now be on our doorstep in two days or less with the right shipping method!
Thus, it’s crucial for your business that you have a smooth, fast order management process in the background so that you can retain your customers and provide them with a good experience.
The Order Management Process
The order management process begins with the log of the customer’s order. That log then feeds into your inventory tool, which analyzes the order against current inventory to identify which product is to be shipped out.
Once the inventory system identifies the correct product, it highlights it for a worker (manual) or sends it to a worker (robot-automated) to be packed and shipped.
Finally, the item has to be delivered to or picked up by your delivery service of choice. From that point, courier software provide quality online tracking and mapping.
Want a bonus step? The best companies in the world include customer satisfaction reviews as a part of their order management process. Once the item arrives, they check that their customers are satisfied with the product, and if so, encourage them to write a review.
Purchase Order Management Software
All of that process sounds very manual, doesn’t it? And it can be — without the right software.
With the right software purchase, however, you can ensure that almost all of the manual parts of the process — logging the order, matching it against inventory, sending it to the worker to pack and ship, and getting customer reviews — can be automated.
The right order management system is the one that will integrate with all of the other production and inventory systems that you currently have in place at your company.
Order Management for Business Owners, Made Simple
There you have it. Equipped with this guide, you should now know the answer to the questions of what is order management and how will you implement it in your business. Next stop: a delightful customer experience!
If you’re looking for more business advice, be sure to take some time to check out the rest of the articles available to read on the website before you go!