Voice over IP has increasingly become a standard feature of phone systems for businesses large and small. Choosing the right VoIP business system can transform the level of customer service your company offers and improve all business communications‘ efficiency and professional quality. However, not all VoIP systems offer the same range or services. Here are a few key elements you need to consider when shopping for a business VoIP system:
Access Across All Devices
Don’t settle for a phone system that doesn’t translate well to laptops. You should pass on computer networking options that allow remote meetings but leave out people using their smartphone or tablet. Look for simple access across all kinds of devices to maximize flexibility for your employees and customers. Businesses are increasingly offering remote work options, and an easy-to-use VoIP system makes it simple.
Ability to Use Business Phone Numbers Remotely
If you want to be able to stay in touch with others even when you’re on the road or taking a lunch break, look for a VoIP system that seamlessly integrates your office phone number with your cell phone. No one needs to know you’re talking to them while you’re on the lakefront or attending your nephew’s birthday party.
Round-the-Clock Customer Support
If your phones crash in the middle of the night, but you have a conference call or remote meeting scheduled with overseas clients, you need your system up and running now, not when most offices open at 8:00 am. When considering a VoIP system, be sure to ask about the availability of customer service and support outside of regular business hours. 24/7 support may mean the difference between closing the deal or being cut loose by a client.
Unified Access
Whether they are a simple set of phone lines or a complete suite of services that include research tools, messaging, and other options, VoIP Systems should always be easy to access and use with just a few clicks. No matter how many tools are available, if your employees have to constantly log into different portals or move from one program to another, the tools are inefficient. An excellent VoIP system will let your employees log on at the beginning of their workday and be set up to do everything without breaking stride.
Transparent Pricing
Invoices are one of the most hated aspects of running a business. Over the years, telephone and communications providers have developed a reputation for complicated and virtually incomprehensible billing. Be sure to ask anyone offering VoIP business systems what their billing statements include and how they are broken down. A concise invoice with everything clearly labeled is essential to know where your money is going.
Do your homework, talk to a representative and watch any online demos when shopping for VoIP business systems. Understanding what you can expect from each design will make it easier to make the best choice for your company.