Are you looking into adopting business applications? Or does your business have an existing CRM or ERP solution in-house? Maybe you use cloud-based services for your business or both? Numerous business application platforms, such as Microsoft Dynamics 365, can be an ideal solution for your company, especially if you need to scale up and scale down flexibly. This article will discuss why there’s a need to adopt this intelligent business application.
The Platform Is Customizable
Many intelligent business applications, including Dynamics 365, are customizable and offer various modules and built-in workflow tools that businesses can use in automating tasks across different functions, including sales, marketing, customer service, etc. The application allows users to modify workflows to meet their needs. With a flexible architecture and deployment options, users can tailor the applications to their budgets and team size.
Dynamics 365 stores data in the cloud; therefore, they have robust security and access controls for the applications and data built in the cloud services. Consequently, the applications provide great potential for streamlining business lines and allow greater agility for businesses while also reducing costs.
Low Costs and More Flexibility
A business can select the apps they require and tailor their solutions that best fit their requirements instead of saddling with numerous apps that they don’t need. If you use Dynamics 365, you will also have access to a dedicated app store that has numerous Microsoft extensions and plugins that you can use to tailor your solution to your field-specific needs.
Using Dynamics 365 will break down data silos and allow your business apps to share information, creating a centralized system. This gives your team access to all the data they require in one place. The users will work more productively if you have a complete picture of your business and its workflows. Since Dynamics 365 has inbuilt automation functions, it can take care of any repetitive task and point a business in the right direction.
It Helps Understand Customers Better
Dynamics 365 combines your customer data making it easy for you to get a complete picture of your customers and their buying journey. Businesses can use inbuilt KPIs to get a glimpse of their customer journey and real-time updates accurately. Additionally, business owners can personalize their customer experience and track their customer relationships health.
You can subscribe to Dynamics 365 monthly, and this will give you the ability to scale up and down if your needs change. You can also pay for what you need whenever you need it.
Reporting And Insights
The platform has a powerful query feature that businesses can use for requesting data from various entities, including clients, contracts, activities, etc. Businesses can also define their dashboards in the application to view the graphs, reports, and information that is more relevant to their role.
If you want data visualization, Dynamics 365 makes it easy for you to import data to Power BI for analysis against other information. The insights provide businesses with a better understanding of how they are performing and how they can scale.