If you own a business and are looking for excellent Voice over Internet Protocol (VoIP) technology to help with your business telephony, it is time to start looking into Microsoft Teams’ very own VoIP.
Compared to a traditional Private Branch Exchange (PBX) phone system, VoIP telephony has a wide range of benefits and additional features that you should take advantage of for your business.
Without further ado, here are 5 reasons why you should consider connecting your business telephony with Microsoft Teams:
1. Cultivating a productive and collaborative work environment
Microsoft Teams telephony enables your employees to be more productive and collaborative as a result of its features. For example, employees are able to directly call each other on a variety of compatible devices. From a smartphone to a laptop, employees are able to call and join calls on the go. This can be particularly useful for impromptu meetings. As a result, productivity is boosted even outside of the office, helping to foster collaboration between employees.
2. Cost-effective telephony solution
With Microsoft Teams operator connect, you will end up saving money in the long run. It is one of the most cost-effective telephony solutions on the market, making it affordable for both small and large businesses. In our current cost-of-living crisis, you may be wondering whether this is still worth it, but we believe that it is a worthwhile investment that comes with a myriad of benefits that contribute to business success.
3. Seamless, integrated platform
Whether you are scheduling a phone call, answering phone calls, or calling others, this can all be done on a single app. Microsoft Teams allows you to use all of its capabilities seamlessly on their integrated platform, saving you from having to download other apps in order to use it to its full potential. Everything can be managed and controlled on the app, making processes more efficient.
4. Empowers remote workers
The business landscape has changed since the COVID-19 pandemic – with more and more businesses utilising remote and hybrid working arrangements, it is not surprising that businesses are finding new ways to connect employees together. One way is to implement Microsoft Teams telephony.
As access to Teams and a stable internet connection are the minimal requirements, employees are able to connect with each other from different areas of the world. For businesses with remote workers, this is particularly useful as it enables quick and easy communication and does not compromise their ability to work from home.
5. Effective and efficient communication
A phone system that is reliable is a vital aspect in any business. Phone calls are important for both internal and external communication, and for businesses wanting to improve their customer service, opening an effective two-way communication system for customers is essential. This is where Microsoft Teams telephony comes in.
Telephone communication with customers offers a personal touch that is sought after in a world where newer, automated technologies are dominating customer experiences. Features such as call routing, call transfers, 24/7 voicemail, and others have modernised telephone communication to adapt to our tech-savvy society – so, there is not an excuse to leave the telephone behind.
