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The Critical Role of Support in Higher Education: Why Access Matter

  • Thomas Oppong
  • Dec 6, 2025
  • 3 minute read

Disability is a normal part of the human experience, affecting 21.4 per cent of the Australian population approximately 5.5 million people. Yet in higher education, students with disability continue to face significant barriers to success. 

In 2023, 91,726 domestic undergraduate students identified as having a disability, representing a growing and diverse population whose academic outcomes tell a sobering story about the need for effective support systems.

The statistics reveal a persistent achievement gap. Only 17.0% of people with disability aged 20 and over have a bachelor’s degree or higher, compared with 35.0% of those without disability. The 2021 retention rate for students with disability was 78.1 per cent compared with 80.7 per cent for students without disability, demonstrating that students with disability are more likely to discontinue their studies.

The Hidden Barrier: Non Disclosure

One of the most significant challenges facing students with disability is the decision whether to disclose their condition to their university. Without disclosure, students cannot access the reasonable adjustments and support they need to succeed.

Barriers to disclosure include fear of stigma or discrimination, lack of awareness of potential supports, and the difficulty and sometimes cost involved in providing medical documentation. Students with disability may also fear prejudice at the university, such as being labelled as less competent or deserving of their academic success, or they may not believe the university needs the information or know why they should disclose. 

This is particularly significant given that mental health conditions are the most common form of disability disclosed, reported by almost half of all students with disability. Many students with invisible disabilities remain reluctant to seek support, missing out on accommodations that could make a meaningful difference to their academic experience.

The Case for Comprehensive Support

The importance of disability support services becomes clear when examining graduate outcomes. In 2023, undergraduates with a reported disability had a full-time employment rate of 71.0 per cent, which was 8.9 percentage points lower than the 79.9 per cent for undergraduates who reported no disability

However, there’s encouraging evidence that this gap narrows over time with proper support. Three years after graduation, 90% of undergraduate graduates with disability were employed, compared with 94% of those without disability—a much smaller gap than at the four-month mark. This suggests that when students with disability successfully complete their degrees, they can achieve employment outcomes approaching parity with their peers.

The impact extends beyond employment rates to the quality of the university experience itself. 74% of undergraduate students with disability reported being satisfied with their course overall, compared with 78% of those without disability.While this gap may seem small, it represents thousands of students whose educational experience could be enhanced through better support systems.

Why This Matters for Australia

The implications extend far beyond individual students. With over 5 million Australians living with disability, ensuring accessible pathways through higher education isn’t about helping a small minority—it’s about enabling a significant portion of the population to contribute their full talents and capabilities to society.

Effective disability support services address systemic inequities that have economic and social consequences for communities across Australia. When universities provide comprehensive, accessible support—and when students feel empowered to use it—outcomes improve. The challenge is that many students still encounter barriers: lack of awareness, fear of stigma, complexity of disclosure processes, and inconsistent access to support across institutions.

The Path Forward

The data makes a compelling case: students with disability can succeed in higher education when appropriate support is provided. 

The national disability retention ratio has held steady at around 0.96, suggesting that students with disability have only slightly lower retention rates than students without disability, particularly when institutions prioritise accessibility and support.

Creating an inclusive higher education system requires institutional commitment to accessible services, faculty training, awareness campaigns, streamlined disclosure processes, and a culture that values diversity. It also requires acknowledging that not all students with disability will choose to disclose and that universities should implement universal design principles that benefit all learners.

Every Australian student who pursues higher education deserves the opportunity to succeed based on their talent and effort, not on whether accommodations were available or accessible. The question isn’t whether we can afford to invest in comprehensive disability support—it’s whether we can afford not to.

Thomas Oppong

Founder at Alltopstartups and author of Working in The Gig Economy. His work has been featured at Forbes, Business Insider, Entrepreneur, and Inc. Magazine.

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