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Posts by tag

Customer service

17 posts

How a Business Can Manage Their Phone Calls More Effectively

  • Thomas Oppong
  • Mar 7, 2025
Managing phone calls efficiently is crucial for any business. Answering calls promptly and professionally gives a good first impression to customers.  Employees should be trained to speak clearly, listen actively,…
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  • 3 min

Building Brand Loyalty: Strategies for Cultivating Return Customers

  • Thomas Oppong
  • Apr 8, 2024
Fostering the allegiance of customers who repeatedly patronize your business is vital for enduring prosperity. While acquiring new customers holds significance, fostering connections with existing ones and transforming them into…
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  • 3 min

Top Customer Experience Trends to Help Your Business in 2023

  • Thomas Oppong
  • May 1, 2023
Enhancing customer experience (CX) for business success has never been more essential. CX quality can have an outsized influence over factors like customer retention, revenue expansion and more. 2023 is…
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  • 3 min

4 Strategies to Enhance Your Customer Service

  • Thomas Oppong
  • Dec 31, 2021
There’s a saying as old as time, that in business, the customer is always right. Although you;ve no doubt dealt with your fair share of difficult and argumentative customers, there…
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  • 3 min

The Power of a Strong Customer Service Team

  • Thomas Oppong
  • Feb 12, 2018
In today’s highly competitive business world, customer service is undoubtedly one of the most important metrics. Your business’s customer service team has the power to make or break a sale.…
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  • 3 min

Four Customer Engagement Tips to Take From Online Casinos

  • Thomas Oppong
  • Oct 11, 2017
The digital revolution has given business leaders a platform to reach out to customers more proactively and profitably than ever before. At the same time, it has given customers new…

How Customer Service Can Be Improved In Your Business

  • Thomas Oppong
  • Nov 23, 2013
For every business of any size in any industry, communication is key to operation. Connecting with colleagues, affiliates, speaking to current customers and clients and also communicating with prospective clients…

5 Creative Ways Listening Can Improve Your Business

  • Thomas Oppong
  • Apr 15, 2013
Listening is considered to be the one of the most important elements of effective communication. Developing deep relationships with your customers demands a listening ear. How much effort and resources…

Improving the Customer Perception of Your Company

  • Contributor
  • Jan 29, 2013
There’s irony in the fact that smaller companies try to appear larger than they are, while multimillion-dollar corporations spend a large portion of their marketing budget to forge personal connections…
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  • 1 min

Google+ Code Reveals Several Features in The Works

  • Thomas Oppong
  • Sep 27, 2011
Matt Mastracci, a co-founder at gri.pe (social customer service site), former StumbleUpon employee and  the developer of a Chrome extension for Google Plus called Replies and more has uncovered hidden…
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  • 4 min

5 Smart Ways To Grow Your Small Business

  • Contributor
  • Sep 15, 2011
The sole purpose of setting up a business, is to get profit and improve your life. As a small business owner, you should know the basics of running a business.…
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  • 2 min

When In Doubt, Don’t Hire-Keep Looking

  • Thomas Oppong
  • Jul 24, 2011
When you need to make a people change, or a position needs to be filled be sure you do not have a someone in the wrong seat. The ability to…
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  • 2 min

10 Customer Support Startups You Need For Your Business

  • Thomas Oppong
  • Dec 30, 2010
Customers will always contact you for support services. If you handle hundreds to thousands of customers, you know what it means to support clients-email replies, phone call response, chat support…
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  • 1 min

Help Scout Wants To Make Your Customer Service Performance Much Easier.

  • Thomas Oppong
  • Dec 24, 2010
Help Scout, brought to you by Brightwurks, is a tool to make customer service performance for teams much easier. Inspired by a practical problem that a lot of business encounters,…
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  • 1 min

Bootstrapped:GiftCardRescue.com-Gift Card Exchange

  • Thomas Oppong
  • Nov 13, 2010
GiftCardRescue.com allows users to sell gift cards for up to 90% of card value in cash or exchange them for Amazon.com credit. Consumers can also save money by buying discounted…
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  • 1 min

The New Startup Founder’s Checklist

  • Thomas Oppong
  • Oct 21, 2010
Clearly communicate the vision, mission, and values. Attract and retain the highly skilled and motivated people. Create and maintain the highest level of customer satisfaction Promise action but manage expectations.…

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