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85K

Posts by tag

Customer

149 posts

Using Data to Improve the Customer Experience

  • Thomas Oppong
  • Jul 14, 2017
Many businesses today are involved in so many different aspects of running their company that it can be easy to fall behind on some of the most crucial. For example,…
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  • 3 min

5 Reasons Your Employees Should be Reading Customer Service Blogs

  • Debbie Fletcher
  • May 30, 2017
It isn’t easy to excel at customer service, and no one knows this quite like customer service employees do. It’s always been hard enough to stay calm when dealing with…
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  • 4 min

Solving Problems with a Smile: Top Tips for Building the Best Customer Support Team Around

  • Thomas Oppong
  • May 22, 2017
Within any company, customer service is arguably one of the most important features. For a company to continually succeed, they need customer service representatives who maintain regular contact with customers,…
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  • 2 min

A Real Crowd Pleaser! Connecting With Your Audience

  • Thomas Oppong
  • Apr 13, 2017
Gathering an audience becomes essential as time marches on. More businesses are being set up which means there are a lot more competition and a lot more at stake! And…
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  • 3 min

Keeping Your Customer Data Safe

  • Thomas Oppong
  • Mar 17, 2017
The cybersecurity industry has been pretty sizable for some time, and it’s only forecast to grow in the future. In recent years, there have been an increasing number of high-profile…
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  • 2 min

How to Improve Your Customer’s Perception of Your Business

  • Thomas Oppong
  • Mar 7, 2017
No one matters more than your customers. If they don’t like what you’re doing, they’re not going to buy your products. So, you really need to start thinking about how…
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  • 3 min

Increasing Customer Satisfaction Through Extraordinary Services

  • Thomas Oppong
  • Feb 23, 2017
Providing top-notch customer service leads to customer satisfaction. If you try to search the web, businesses get a bad reputation by providing poor customer service or experience. This means that…
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  • 3 min

Turning Customer Loyalty Into Your Greatest Source Of Profit

  • Thomas Oppong
  • Jan 16, 2017
If you’ve got a mix of great branding and great customer support going along with a business that caters to its market, then you should hopefully be at the point…
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  • 2 min

4 Ways to Take Your Call Center to the Next Level

  • Thomas Oppong
  • Jan 10, 2017
There is no doubt that quality customer service is a vital part of any good call center. Unfortunately, when you have done the same things for so long, the customer…
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  • 1 min

Keeping Customer Support Levels High Is Absolutely Crucial To Your Business

  • Thomas Oppong
  • Dec 20, 2016
How important is customer support in your company model? It’s a good question but one that has a simple answer. Customer support is one of the most crucial areas of…
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  • 2 min

5 Ways to Connect with Customers

  • Thomas Oppong
  • Dec 19, 2016
Connecting with your customer base is a must if your company is to achieve the sales levels and brand recognition you’re looking for. To help you reach out to the…
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  • 4 min

Little-Known Psychological Triggers That Lead To Customer Conversion

  • Thomas Oppong
  • Nov 4, 2016
We’ve all wished we could have more conversions at one point or another. But getting people who visit your site or your premises to actually buy from you is really…
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  • 3 min

4 Ways To Instantly Improve Customer Retention

  • Thomas Oppong
  • Oct 25, 2016
What’s the one thing your startup needs to succeed? That’s right, customers. You need customers to generate income and help grow your company. But, it runs much deeper than that.…
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  • 4 min

Why Is Customer Support Knowledge Base Important and How to Build One

  • Robin Singh
  • Oct 18, 2016
Building a customer service knowledge base can be a difficult venture and it takes a lot of work to maintain and manage knowledge base articles. Like this is not hard…
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  • 3 min

Delivering Great Customer Service: What You Might Not Have Considered

  • Contributor
  • Sep 5, 2016
The way you treat your customers when they have a problem is a big deal. It’s one of the biggest factors when it comes to the way people see your…
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  • 5 min

Tips for Excellent Customer Service at Your Startup

  • Contributor
  • Nov 26, 2015
Customer service is not a department; it’s how we do business. Every few weeks I hear of new startups emerging in different niches. Funnily enough, most of them forget to…

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