Why Is Customer Support Knowledge Base Important and How to Build One
Building a customer service knowledge base can be a difficult venture and it takes a lot of work to maintain and manage knowledge base articles. Like this is not hard…
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Customer
152 posts
Delivering Great Customer Service: What You Might Not Have Considered
The way you treat your customers when they have a problem is a big deal. It’s one of the biggest factors when it comes to the way people see your…
Tips for Excellent Customer Service at Your Startup
Customer service is not a department; it’s how we do business. Every few weeks I hear of new startups emerging in different niches. Funnily enough, most of them forget to…
How to Convert Your Visitors into Customers this Christmas
No business can survive without customers. And every successful company thrives on loyal customers. Your success depends on how many customers you can attract and keep. Your business can never place…
Creative Ways Your New Startup Can Win and Retain Customers for Life
Every business survives primarily on customers. You can’t start a business without an ongoing strategy of winning and keeping customers. Your customer is your business and your business is your…
How To Provide Great Service and Grow Your Business
Many businesses face a huge amount competition in their industries. Changes in technology mean that your clients and prospects see hundreds of offers for products and services everyday. If you…
The Complete Guide to Customer Retention (Innovative Ideas That Work)
Every customer that you retain pours profit to your bottom line. Every sale that you make to an existing customer comes at a much cheaper spend, when compared with new…
How to Improve the Excellence Level of Your Call Center Workers
Call centers are often the first and foremost point of contact for a customer, and if your business has a contact center that customers can call when they need to…
Endless Hold Music Sucks! Here Is What You Can Do About It
Most companies are failing to make a good lasting impression on customers. A lot of them are known for all the wrong reasons. Customer service is one of the keys…
Essential Customer Service Tips For Your New Startup
Customer service is one of the most important elements of running successful businesses today. If you don’t keep everyone happy, you will soon gain a bad reputation, and that is…
3 Easy Ways To Improve Customer Service
Are you struggling with providing customer service? If so it could be damaging your business. Customers are more demanding than ever from the services they use and the products they…
On Delivering Amazing Customer Service
Companies out there that are looking to put their best professional face forward have a few different options. It can be challenging to present a professional face when a company…
The Most Important Vocal Skill Sets You Need for an Amazing Customer Service (Infographic)
Customers have options, lots of options. Your customer service should be outstanding to earn their trust and win their business all the time. Great phone manners is crucial to the…
Here Is How To Get Customers, Attract Even More (And Keep Them Coming Back)
The success of your business or product depends on the patronage, registration, or usage by customers; both paying and non-paying. The extent to which you maintain repeat customers depends on…
5 Hilarious And Ridiculous Customer Service Replies
Customers might have some ridiculous complaints, but you can salvage their loyalties by how you respond. Letting customers know they have an easy way to contact your support team can…
Here Is Why You Shouldn’t Put Your Customers On HOLD
“Can you please hold the line!”, “Could you hold on please?” or “Just a moment please.” are some of the most frustrating words you don’t want to hear from customer service reps. They…