“It may sound like a stereotype but Millennials expect their technology to be fast, accessible and on-demand and this extends to how they do business.”
The term Millennial can be used to describe a wide variety of people, styles, and trends but officially anybody born within 1981 and 1996 is a Millennial. What might be surprising is the realization that Millennials now make up half of the workforce today so business needs to consider their needs, wants and address their expectations seriously.
The quote above comes from a blog about how the generation that came of age alongside the Internet has rapidly taken over its facets and adopted them for themselves.
They have become the always-on digital generation, everything has to be quick, instant, always available and a delay of even several seconds can feel like an eternity when you are used to every single thing being available at that time.
This is only one of the reasons about why you would be smart in aligning your business mobile solution to the majority’s needs and expectations.
Always present
Being present and mindful is the secret sauce and ingredient behind most modern success stories portrayed in the media and being able to get hold of someone as quickly as possible is almost taken for granted by Millennials but is essential for any business.
With one number for all devices, being available and responsive to customers, suppliers, and co-workers and enjoying a seamless experience will ensure that they don’t experience any Fear Of Missing Out of contacting you!
There can be only one (number)
For many modern workers and entrepreneurs, you might be working from various locations and using different devices. You might need to have multiple email mailboxes too so having one dedicated number and visual voicemail is a lesson in simplicity.
One number to be contacted on will save money and time on business cards, address labels and email signatures by just having to produce one. It is also useful so that you only need to give and remember one number to customers, clients, and co-workers.
Local presence
Many millennials understand and work in the mobile economy and are used to using and dealing with mobile numbers beginning with 07 but there is still an underlying cache to an official landline number. Customer psychology relates a physical number to a physical location which can be more trustworthy and relatable than a mobile number.
Using a trusted and agile mobile business solution that can present a business number resembling a physical number will let your calls become more likely to be answered, maintaining a completely professional appearance and theme.
On the record
You will have the capability of recording all the calls made on any device. This could be really useful for new staff for training purposes and also compliance or quality assurance to make sure that legally required information is being imparted accurately and understood by the receiver.
Easy to use
Calls can be used in exactly the same way as any other mobile call, without making use of the users existing data bundle. Gamma’s Connect product also includes the flexibility of the MyConnect companion app. It gives users easy access to all service features including visual voicemail messages and other user settings. It brings the traditional power of a physical desktop phone to any mobile device.