When the time comes to open an office for a Startup, there is a minimum of technology that has to be installed, right away. They would be: A VoIP phone system, a CRM software and an online data storage space. Let’s take a closer look at each of them and describe why they are not optional.
VoIP Phone System
Communication is at the base of any company, no matter which field it is working in. If a client or a prospect wants to contact a business, but can’t do so through the channel that it usually uses, you can be certain that they will look elsewhere. In a world where communication has become omnichannel, how can you make sure that you never miss out on any contact? By installing a VoIP software to handle all the inbound and outbound communication of the Startup.
The VoIP technology like the one you can have with Aircall is running through a software, which enables other software and applications to be attached to it. At its core, it is a system that uses the internet for calls. Since it is digital, it can control all the activity that takes place, bringing in an important quantity of data, which can then be analyzed in order to create better communications with customers and providers. Without such a system, it will be hard for any company to grow.
A CRM Software
Client Relationship Management: This is another crucial part of any business. No matter what the industry the Startup was built for, it will need to acquire clients and make them buy as many products and/or services that makes sense in their case. If a company does not own a CRM, right from the day it opens its doors, it is bound to have sales and marketing issues, to name but those.
And if ever the Startup loses some of its employees along the way, it will also finds itself without any information on what that person has done while it worked there, making it hard, if not impossible, to get back on the track of the prospects that they were approaching. As for the clients od the Startup, there will be no history available in order to understand their needs, and which products or services are of interest to them.
However, since the company has installed a VoIP phone system, the addition of a CRM software will be that much easier and efficient. That is because the two of them can be linked together. And so, when a customer is calling the Startup, the system will automatically bring up the file of the client on the CRM application, making it that much easier to help them rapidly and with accuracy.
Online Data Storage Space
It is probable that some of the employees and managers of a Startup don’t always come to the office to do their work. But even if they do, they should be able to download all the information regarding the work that they do for the company onto an online digital storage space. This way, everyone can have access to the information, at all times.