5 Tips on Improving the Customer Experience
Imagine walking into a small boutique where a snooty sales assistant barely gives you the time of day before returning to the pages of her glossy magazine. It is hardly…
Posts by tag
Customer Management
7 posts
Improving the Customer Perception of Your Company
There’s irony in the fact that smaller companies try to appear larger than they are, while multimillion-dollar corporations spend a large portion of their marketing budget to forge personal connections…
Your Startup Is About To Scale. Now What!
Scaling refers to the period in a startup’s life when management and board feels like they can systematically accelerate growth Scaling normally happens after (1) product-market fit has been found…
How To Provide Value To Your Startup As A Non-technical Co-founder
As a non-coding founder you can contribute excellent product management skills. You can specialize and add huge value in areas like feature definition, UI, metrics and interaction design Don’t try…
Business Model Canvas: 9 Business Model Building Blocks
The Business Model Canvas is a strategic management tool, which allows you to develop and sketch out new or existing business models. It is a visual template pre-formatted with the…
Help Scout Wants To Make Your Customer Service Performance Much Easier.
Help Scout, brought to you by Brightwurks, is a tool to make customer service performance for teams much easier. Inspired by a practical problem that a lot of business encounters,…
The New Startup Founder’s Checklist
Clearly communicate the vision, mission, and values. Attract and retain the highly skilled and motivated people. Create and maintain the highest level of customer satisfaction Promise action but manage expectations.…